SERVICE SO GOOD, IT'S GUARANTEED!

You have the right to expect good service. We're all human, so you shouldn't expect perfection. But, when mistakes happen, you should expect timely correction of problems, to be made whole, and to be treated well in the process.

Have you even been so disappointed in the service you received that you took your business somewhere else? Did that company even care?

PACIFIC TRUST BANK CARES -- THAT'S WHY IT'S THE PLACE TO STASH YOUR CASH.

If you ever experience a customer service problem, please either come in and see, call or e-mail members of our Customer Service Management Team.

We think that our employees do a pretty good job, but we want to know if we are not meeting your service standards.

Now, when you open a new Savings, Checking or Money Market Deposit Account at Pacific Trust Bank, you will receive a Service Quality Guarantee Certificate with this $50.00 Service Quality Guarantee.

For more information, come in to any Pacific Trust Bank office, or you can call us toll-free at 1-877-441-BANK.